Terms of Use

Stylish Door Handles website
Customer Information
Product Pricing and Title
Making a Purchase
Guarantee
Your Order
Shipping and Customs Duty
Cancellation Rights, Returns and Refunds
Customer Complaints
Faulty Products
Warranty Terms
Events outside our control
License
Copyright
Severability
Waiver from the T & C’s
Jurisdiction


Our website

Welcome to Stylish Door Handles website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Stylish Door Handles relationship with you in relation to this website. Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

The term ‘the company’, ‘us’ or ‘we’ refers to the Stylish Door Handles. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade-marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document without Stylish Door Handles’ prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Customer Information

You should always check that the contact information you provide is correct before proceeding to payment.

Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use by children.

Product Pricing and Title

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

We reserve the right to alter all products pricing without prior notice. Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account.

The prices displayed on our website are in British pounds.

Making a Purchase

We have tried to make shopping on our website as easy as possible. You can rest assured that your payment details are always secure if you purchase from our online store. Our website is PCI DSS compliant to collect your card details who maintain the highest levels of security. We also employ Geo Trust SSL certificates for the security of your online experience with us. To make a purchase first choose which type of handle you require by clicking one of the menu images. You will then be shown small thumbnails of all the choices available in this type of handle or accessory.

Simply click on one of the images to see more details of this handle. Next you need to choose a quantity and click the “add to cart” button. You will be shown the handle you have chosen and its price. Now you can continue shopping for more handles or click the “checkout” button where you will be asked for your details.

Guarantee

All of our products come with a 28 days no quibble guarantee. Please see our Returns Policy for further details.

Your Order

When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. Your offer is only accepted by us once we have dispatched your order. Product items not dispatched are not included in the order and contract between you and us. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Shipping and Customs Duty

All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

Cancellation Rights, Returns and Refunds

We want you to be 100% happy with your order so if for any reason you wish to return items you can do so within 7 days of receipt (in re-saleable condition with all original packaging) for an exchange or refund, less a 30% restocking charge which will be deducted from your refund. We may also charge for carriage costs incurred (see below). Goods specifically stated as ‘special order items’ and ‘non-returnable’ are excluded from the above.

As stated above notification of cancellation must be in writing (email/fax/post), a telephone call is not a valid cancellation.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

No right of cancellation exists for downloaded goods or soft-copy goods to which you, the customer has instant access to or use of.

Please observe the following procedure for returning goods to us:

– Please login to authorise your return and automatically generate an address label and returns slip.

– If you are returning your product because it is defective, please state the defect or defects.

– Repackage the product in its original packaging (please use clear tape to re-seal any opened bags), including any accessories, brochures, manuals, guarantees or warranties that came with the product. Goods should be returned in a re-saleable condition and unfortunately we will be unable to issue a refund where the product is in an incomplete state.

If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

Costs for return carriage are payable by the customer (unless we have agreed otherwise) and goods can be returned through any Royal Mail Post Office. We recommend using a recorded and insured service (only 60p extra) as we cannot be responsible for damages or lost deliveries.

We will not issue refunds for any items lost or stolen in transit to us.

Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

Unused products may be returned by using our online returns procedure. By using this process it enables us to process the return more efficiently.

You are responsible for paying any postage or shipping costs incurred when returning the product.

We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

If you received free shipping and are returning goods of a total value that reduces your original total below the free shipping threshold a delivery charge of 5.99 will be deducted from your final refund amount. This is to cover the costs in handling and shipping the item to you, we only cover our costs so we can keep our prices low.

A credit to your credit/debit card or cheque will be issued against your order transaction to cover the charge made for goods but not carriage. We aim to process returns within 28 days.

Customer Complaints

We endeavour to respond to all customer complaints or queries within three working days.

If you have a complaint please email us at complaints@stylishdoorhandles.co.uk stating as much detail as possible in order for us to resolve the issue within a satisfactory timescale, you will be kept fully informed of the status of your complaint.

Faulty Products

Where a Customer experiences a fault with a product it can be returned to Stylish Door Handles, subject to our returns policy above.

Warranty Terms

Our products have a 12 months warranty against manufacturing defects. Handles are covered by a 25 year warranty (see guarantee section for details). Any goods which are subject to a warranty claim should be returned to Stylish Door Handles for inspection. Please complete our online returns form to authorise your return and automatically generate an address label and returns slip.

Upon inspection Stylish Door Handles will repair or replace defective unit. Warranty does not cover accidental or deliberate damage, acts of God, damage incurred by incorrect use or not following any specific instructions supplied with the goods. The goods must not be modified or repaired by anyone without our prior approval.

Any products that have not failed due to manufacturing defect, will not be covered by the 25 year guarantee. Stylish Door Handles reserves judgment on this and our decision is final. Carriage costs for the return of goods to Stylish Door Handles will be the responsibility of the customer.

Warranty does not cover the incorrect purchase of our products. The warranty will become invalid if the products have not been used for the purpose they were designed for.

Events Beyond our control

Stylish Door Handles, shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

License

Stylish Door Handles grants you a license to access the content, information and services contained within our website for personal use only. This license allows you to download and cache (using your browser) individual pages from our website.

This license does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question. Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

Our website cannot be placed within the frame-set of another site. Third parties are not allowed to deep link to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

The restriction on deep linking does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

Copyright

All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Stylish Door Handles, unless expressly acknowledged as otherwise.

The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

Severability

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

Waiver from the T & C’s

Failure by Stylish Door Handles to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Your statutory rights are unaffected.

Updated on:1st of January 2011