Can I return my
order and get a refund?
Can I change my order
What should I do, if my goods
were damaged when I received it?
My parcel shows signed for,
but not received?
I've Missed the courier, what
is the Re-delivery Process?
What do I do if the product
Can I return my order and get a refund?
You can return your order and get refund. You have 7 days
following the day of receipt to send back your goods for any
- If you fail to do this, then 30% of order amount
will be deducted as handling charge.
- Delivery Charges are Non-Refundable.
- Refund will be processed in 15 to 20 working
- All special order items are non-refundable.
Make sure you inform us about any return within 7 days and we
receive the goods in perfect sell-able condition and in its
To return ordered items back to us please follow these
- Print a copy of your original order and indicate
on there what and how many items you are returning. Also state why
you are returning the items (e.g. not required/damaged/wrong item).
You can login here and do this if you have lost your printed
- £50 we suggest using an insured service as your
are responsible for the safe return of your goods and we cannot
credit you for lost deliveries.
- Send your returns to:
Stylish Door Handles
13 Ellis House
190 Shernhall Street
London E17 9JA
Please note: You are responsible for the safe
return of your items to we suggest you pay for the extra insurance
at the post office or use an insured courier.
Returns are processed in bulk within 28 days of receipt, so
please lookout for an email confirmation with details when we have
processed your return. Please be patient as we proceess a high
volume of samples/returns.
Thank you for your business!
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Can I change my order later?
You can change your order if your order status is "Pending". But
make sure you inform us by email via the: Contact Us page.
However, if your order status has changed to "Shipping in
Progress" or "Shipped" then it means your order has been despatched
for delivery and change is not possible.
Please Note: Making any changes in your order may delay
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What should I do, if my goods were damaged when I received
In case of damage or faulty product, you will get Replacement
Goods, but you should inform us by email, within 48 hours and we
should receive the goods within 7 days from the date of goods
received as explained above.
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My parcel shows signed for, but not received?
Please check with your neighbours to make sure that they have
not signed for it. Then Contact
Us immediately, where we have a set procedure in
place. When customers report that they have not received their
goods, the first thing we do is check the delivery records with our
couriers. We ask the delivery company to provide a proof of
delivery (POD), which comprises of the time and date they delivered
the goods(s), together with the name of the person who signed for
it and an electronic fax of the signature.
We will then be in contact to resolve the matter as soon as
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I have Missed the courier, what is the Re-delivery
In the event of a failed delivery on the first attempt, the
recipient will be left a card informing them that a re-delivery
will take place the next working day (Monday to Friday). If on the
second attempt the consignment is still undelivered then the goods
will be held at the local depot for a further two working days for
the recipient to collect at their convenience.
If you believe you are unable to reach their depot then please
Contact Us IMMEDIATELY ( to avoid charges) and inform us of this,
so we can arrange for a re-delivery for a charge of £6.50.
In the event that communication from yourself has not been made
after three delivery attempts, the goods will be returned back to
us.If the items are returned back to us, you will either be charged
up to 30% of the order amount, as follows:
- If you would still like the item(s) after it has
been returned to us by the courier, we will charge you £20 for
dispatch (To cover our dispatch, returns and administrative
- If you decide you do not want the item(s) any
more after it has been returned to us by the courier, we will
refund you 30% less of the purchased amount.
This also applies to cancelling an order which has been
shipped but not delivered. Please DO NOT REFUSE a delivery or the
above charges will apply anyhow.
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What do I do if the product arrives damaged?
We would ask that you accept the delivery and check if the
contents of the package are not damaged. If you find the contents
to be damaged, please report this to our customer service
department on the Contact Us page, who will decide on the best
course of action to resolve this matter.
Return charges will apply if delivery is refused, Please do not
refuse the parcel as charges are passed on from the couriers for
refusals. For this reason after accepting we will work with you to
resolve th issue, if it requires an exchange or a spare part to be
shipped out, this will be done.
FOR ALL ENQUIRIES and PROBLEMS please use the Contact Us page.
Updated on: 31st of January 2012