10 year Mechanism guarantee by Carlisle Brass under BS EN ISO 9001 and ISO 14001 against manufacturing defects for door handles and knobs (excluding contract range ironmongery and external fittings). This does not affect your statutory rights.
10 Year Mechanism Guarantee on all door handles and knobs from Carlisle Brass
If you purchase a Carlisle Brass handle or knob from us, then this guarantee has No small print, and is exactly as below:
Purchase any Carlisle Brass handle or knob from us and if within 10 years of the purchase date you find your product has suffered some kind of mechanical defect, for example a handle that cracks or breaks, simply send it back to us for a free replacement.
You can do this a week after you have bought it, or 10 years after. If your product fails in any way just send it back to us – you don’t need the original packaging. We will send you replacement product(s) to your preferred address, usually as soon as possible (subject to stock). If we can’t source a replacement in a reasonable amount of time, we will send you a credit for your goods.
EXCLUSIONS: Normal wear to the finish/lacquer, or if you have cleaned the handle inappropriately.
Any claim made under this guarantee should be made directly to Stylish Door Handles. The claim itself can be made in a letter or by email setting out the date of property purchase and address of the property the goods were delivered to, and giving a brief explanation of the problem which has led to the claim. After confirmation of your purchase by Stylish Door Handles team, you should then send the goods, together with any information which will assist us regarding the problem and proof of ownership of the property affected, to the registered address of Stylish Door Handles (as set out below).
PLEASE NOTE that it is essential that the letter of claim and the goods reaches the above address on the last day of this Guarantee at the latest. Late claims will not be considered. This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage.
And this Guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer.
Our pledge to all our customers
The success of our products is linked to your absolute and total appreciation of them and whether you will go on to recommend our range and Stylish Door Handles to your friends, family and colleagues.
We like to think of ourselves as a totally customer focused organisation who will “bend over backwards” to ensure that you are completely satisfied with both us and the product that we are offering to you. All that we have written above is accurate in terms of how we operate and we will greatly appreciate your business should you decide to buy from us.
Our free support helpline
If you have a questions about fitting, measuring, finding spares or anything related to our products please contact us.
We are based in the UK (GMT +0hr), are open from Mon-Fri: 9:30am-:5:30pm with phone support and will be glad to help where required.
Thank you for your valued consideration.
Stylish Door Handles
13 Ellis House
190 Shernhall Street